We value your privacy! Read on:
Depending on your use of our website and professional interactions with The Flying Bike, we may collect certain personal data from you. Such data includes: Your full name, email address, home address, phone number, combination to your bike lock, details about your workplace.
How we use this information:
The purpose for which we use your information is to provide our mechanics with up to date information about your bike service booking on the scheduled service day. We may also use this information to provide relevant marketing to you.
The Flying Bike complies with lawful government requests for disclosure of personal information or otherwise and we only use the personal information we collect about you where legally permissible to do so. We process this personal information where necessary to comply with The Flying Bike’s legal obligations or based on the overriding legitimate business interests of The Flying Bike to exercise and defend legal claims or based on your consent (if required by law).
If you object to us using information for these other uses you can email us at info@theflyingbike.com.au
Sharing your personal information:
Where we can do so lawfully under applicable law, the personal information we collect may be shared and processed with the following categories of recipients: The bike mechanics who are working at your workplace on your scheduled service day, internal Flying Bike management and administrative staff.
How we secure your information:
We utilise role-based access controls to limit access to your personal information on a strict need-to-know basis consistent with the purposes for which we have collected such information. We utilise anti-malware and intrusion detection systems to guard against unauthorised access to our network, and we have an incident response plan in place to quickly respond to any suspected leak or breach of personal information.
Where we share your personal information with our service providers, we have assessed that their technical and organisational measures provide an appropriate level of security.
How long do we keep your information:
We will only retain the personal information we collect about you for as long as necessary for the purpose for which that information was collected, and to the extent permitted by applicable laws. We take steps to ensure that when we no longer need to use your personal information, we remove it from our systems and records and/or take steps to anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).
If you have any questions about your privacy rights, please reach out to us at info@theflyingbike.com.au